Designing a Digital Commerce Platform for Passengers and Businesses at the Airport
Airport operator / non-aviation business
medium-sized group of companies
> 20,000 employees
Tasks
- Transforming the digital strategy into a digital agenda with a portfolio of strategic initiatives, including a digital commerce platform
- Developing a catalogue of requirements for the digital commerce platform and the CRM application based on the digital strategy
- Creating the technical platform concept, taking into account the customer journey, personas, UX, IT architecture target image and operating model
- Developing an implementation scenario (make vs. buy)
- Preparing and supporting public tendering procedures
- Recommending & supporting the decision-making process
Digital Impact. Delivered.
- The client successfully realised the EU tender for the digital commerce platform on the basis of the concept we developed and our recommendation.
Our Service Portfolio
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